For many Instagram vendors, sales are not the main problem. Move consistency is.
Customers remember two things: move speed and communication quality. If both fail, repeat purchase drops.
Rule 1: never dispatch without full address validation
Before handover, confirm:
- full name
- active phone number
- exact drop-off landmark
- preferred move window
"Send location" alone is not enough.
Rule 2: use dispatch batches
Group same-axis orders instead of one-by-one dispatch chaos.
- Mainland cluster
- Island cluster
- Urgent single order lane
Batching reduces errors and improves daily throughput.
Rule 3: separate payment status clearly
Tag every order:
- paid
- part-paid
- pay-on-completion
This prevents handover disputes and accounting confusion.
Rule 4: package for movement, not shelf display
Pretty packaging is good, but move-safe packaging is better.
- seal liquids well
- protect fragile items
- keep invoice inside
- attach external order ID label
A clean packaging process reduces customer complaints fast.
Rule 5: send proactive customer updates
Update buyer on:
- dispatch time
- driver en route
- move completed
Silence creates anxiety and unnecessary support messages.
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Choose your vehicle, propose your price, and verified drivers in Lagos, Abuja and Ibadan accept or send a counter-offer.
Rule 6: keep a failed-move protocol
When a move fails, follow a process:
- call customer twice
- log reason
- reschedule or return stock
- update customer channel immediately
No protocol means profit leaks.
Rule 7: track weekly fulfillment metrics
Minimum dashboard:
- orders dispatched
- successful first-attempt moves
- failed move reasons
- average dispatch-to-move completion time
What gets measured gets improved.
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Image credits
- Hero image: Norma Mortenson on Pexels
Request your move
Request a truck or van on Sphere
Choose your vehicle, propose your price, and verified drivers in Lagos, Abuja and Ibadan accept or send a counter-offer.
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